Frequently Asked Questions

No matter what type of Weathermaster® blind you have, we have all your cleaning and care needs covered. Check them out below.

All Weathermaster® products come with either a three or five year warranty for fabrics and parts. If you have any problems with your Weathermaster® blinds, the first point of contact should be the official retailer who sold them to you.

If you need more information about anything to do with Weathermaster® blinds, please contact our customer service team on 0800 10 27 10.

New Zealand Window Shades is the only agent for Weathermaster® in New Zealand. We manufacture and market Weathermaster® blinds, along with other leading brands of blinds and awnings, from our headquarters at 15 Lady Ruby Drive, East Tamaki, Auckland.

Yes. All Weathermaster® blinds are custom made to the exact specifications of your windows. Some Weathermaster® products can be made to fit unusual or difficult shaped windows, such as arched, circular and skylight.

Child Safety is an important consideration for all Weathermaster® products. We continually monitor Child-Safety Standards to ensure our window coverings comply with applicable safety standards.

Cordless operating systems offer optimum Child Safety. Our extensive selection of child-safe cordless operating systems includes Automation, Wand Control, the LiteRise Lifting System, the PowerView® Automation for Whisper® and Whisper® Architella® Shades, and the exclusive Weathermaster® Ultraglide®.

For window coverings that traditionally operate with a chain or cord, Weathermaster® offers a range of optional tensioner devices and cleats that can be fitted to your chosen window covering. These devices need to be selected at the time of ordering and fitted at the time of installation.

Weathermaster® blinds offer a variety of privacy levels, from total Blockout through to complete Transparency. We recommend you discuss your requirements with a salesperson at your nearest Weathermaster® stockist. 

All Weathermaster® blinds provide some degree of insulation. However, some products like our Whisper® Shades and Whisper® Architella® Shades can outperform the best. Why not discuss what you are trying to achieve with the salesperson at your nearest Weathermaster® stockist to get the right insulation solution for you.

Although no product can be completely fade-proof (especially in the harsh UV environment here in NZ), Weathermaster® blinds maintain the highest standards of colourfastness possible. In fact, we trust the quality of our products so much we back them all with a comprehensive three or five year warranty for your peace of mind.

Absolutely, however, some Weathermaster® products are better suited to rooms with higher moisture levels. These include Masterwoods® Venetian Blinds and Roller Blinds. If you are worried, discuss your requirements with a salesperson at your nearest Weathermaster® stockist. After all, you don't want to be stuck with mouldy and rotten blinds!

Yes, hard-wired and wireless automation options are available with many Weathermaster® blinds. Automated blinds can be controlled independently or as part of a smart-home installation. Learn more about automated solutions here.

This all depends on the type of Weathermaster® blind you have ordered. Some take as little as 10 working days, others, such as shutters, can take up to six weeks. it is always best to start thinking about your window covering options ahead of time. No matter what, Weathermaster® blinds are definitely worth the wait - quality products take time. If you do have specific timeframes you need to meet, discuss your completion dates with your stockist prior to purchase so we can ensure you get what you need on time.

All Weathermaster® blinds are sold through licensed stockists and installation is normally part of the service. Full fitting instructions are supplied with every product, so if you are a competent handyman you can DIY, although we do not recommend it.

Dusting with a feather duster is all that is required to keep Roller Blinds looking good. 

For the removal of dirt and grime, simply wipe fabric skins with a sponge soaked in lukewarm water. If marks are still visible add a little detergent, then dry gently with a clean cloth.

Weekly dusting with a feather duster is recommended. You can also carefully use a vacuum cleaner with brush attachment.

For the removal of built-up dirt and grime, we recommend professional cleaning. Many venetian cleaning companies can provide same-day service.

Weekly dusting with a feather duster is recommended. You can also carefully use a vacuum cleaner with brush attachment.

For the removal of built-up dirt and grime, we recommend professional cleaning. Most venetian cleaning companies can provide same-day service.

Professional cleaning companies can treat timber slats with an anti-static solution to reduce future dust build-up.

Weekly dusting with a feather duster is recommended. You can also carefully use a vacuum cleaner with brush attachment.

For the removal of built-up dirt and grime, we recommend professional cleaning. Most venetian cleaning companies can provide same-day service.

Whisper® Shades are made from anti-static, dust-resistant fabric that repels dirt and dust. Most Whisper® Shades fabrics can be cleaned in the following ways.

Regular light dusting with a feather duster or soft cloth maintains a like-new appearance. For more thorough cleaning, vacuum gently with a brush attachment.

Some fabrics can be spot cleaned (check with your stockist). Prepare a solution of warm water and a mild detergent. Dampen a clean white cloth in the solution and wring it out. Dab the spot with the dampened cloth until it is gone. Blot gently to avoid creasing or damaging the fabric. Do not rub the fabric. Allow the shade to dry in the completely lowered position. Do not spot-clean Batiste fabrics.

Professional ultrasonic cleaning services are an effective means of cleaning Translucent Whisper® Shades fabrics only. Blockout Whisper® Shades fabrics cannot be ultrasonically cleaned.

Whisper® Architella® Shades are made from anti-static, dust-resistant fabric that repels dirt and dust. Most Whisper® Architella® Shades fabrics can be cleaned in the following ways.

Regular light dusting with a feather duster or soft cloth maintains a like-new appearance. For more thorough cleaning, vacuum gently with a brush attachment.

Some fabrics can be spot cleaned (check with your stockist). Prepare a solution of warm water and a mild detergent. Dampen a clean white cloth in the solution and wring it out. Dab the spot with the dampened cloth until it is gone. Blot gently to avoid creasing or damaging the fabric. Do not rub the fabric. Allow the shade to dry in the completely lowered position. Do not spot-clean Batiste fabrics.

Professional ultrasonic cleaning services are an effective means of cleaning Translucent Whisper® Architella® Shades fabrics only. Blockout Whisper® Architella® Shades fabrics cannot be ultrasonically cleaned.

Weekly dusting with a feather duster is recommended. You can also carefully use a vacuum cleaner with brush attachment.

Slats can be wiped with a soft damp cloth.

Cleaning requirements are minimal because Vertical blades don’t provide ‘shelves’ for dust. An occasional wipe with a damp cloth is all that’s needed.

For the removal of built-up dirt and grime, we recommend professional cleaning. Many blind cleaning companies can provide same-day service.